Return Policy

Returns

Overview:

  • All sales are final unless the product is defective! However, we stand by our products. If you are unhappy with your purchase, please contact us at Support@noomtropics.com.
  • Only returns of unopened, undamaged products are deemed acceptable by Noom.
  • Refunds will be processed within 5-7 business days after our warehouse receipt of the item(s). Please note that bank refund processing times may apply.

RETURNS & REFUNDS POLICY

RETURNS OF UNOPENED ITEMS

To qualify for a return, the product must be in its original packaging and in unopened and unused condition. We reserve the right to refuse any returns that do not meet these criteria. Please note that you are responsible for the cost of shipping the unopened product back to us, and we recommend using a trackable shipping service to ensure that the product is safely delivered to our warehouse. You should email us tracking so we can check the status of your return. If you don't provide tracking and the returned package does not arrive at our warehouse we can not issue a refund. Upon receipt of the returned unopened product, we will issue a refund for the purchase price of the product.

UNDELIVERED OR RETURNED TO SENDER

In the event that a product is returned to us due to an incorrect or incomplete address, we will not be held responsible for reshipping the product. We may issue a refund for the product, minus any shipping costs, provided the product is returned in its original condition.

In the event that a shipment is returned to us as Undelivered, you may receive a replacement/ full refund for the products ordered.

Alternatively, we can reship the order after collecting an additional shipping fee. It is important to note that this policy does not apply to Refused Packages.

We will not accept requests for replacements or refunds for orders past 30 days of delivery.

DAMAGED PACKAGES

Should you encounter any damaged goods in your order, please get in touch with our customer support team at Support@noomtropics.com. We'll promptly investigate the matter and, if the issue is verified, we'll make arrangements to send you a replacement for the damaged item. No replacements will be sent without proof that the package came damaged.

We will not accept requests for replacements or refunds for orders past 30 days of delivery.

REFUSED PACKAGES

If you refuse a package, please be aware that the package will incur a return shipping fee. This fee will be deducted from your refund. We will not know the exact amount of the fee until we are charged by the shipping agent. By refusing your package, you accept the responsibility of paying this return fee.

It is important to note that refused shipments/packages can get lost in the return process and may not be returned to us. In such cases, if you refuse your shipment and it does not return to our warehouse, we will not be able to issue a refund. Please keep this in mind when considering refusing a shipment, as we cannot be held responsible for lost refused packages.

For this reason, we recommend you accept the package and contact us to properly process a return rather than refuse it.

Canada Returns

We’re happy to accept returns from our Canadian customers, but we don’t currently provide return shipping labels. We’re working on it! In the meantime, contact us to start a return.