Shipping Policy

Shipping

Noom ships to the 48 contiguous U.S. states, Alaska, Hawaii, U.S. Territories, and APO/FPO addresses. Products can be shipped anywhere that has a physical address and can receive packages via UPS/USPS/FedEx/ or DHL.

In the event that your package goes missing, we will help as much as possible, however ultimately lost packages are the fault of the shipping provider and we cannot assume the responsibility of replacing or refunding missing packages.

Processing Time

There is a 1-2 business day process time for all orders. Our final cutoff time for Friday is 3 PM PST. If you place an order at 3:01 on Friday or on weekends, it will not ship out until Monday.

Our shipping team will work diligently to get all orders out on time within a 24-48 hours window during business hours. Any delays in shipping time to delivery are the sole responsibility of the carrier.

Shipping Rates

Orders over $45 (4-6 Business Days)	Free
Orders under $45 (4-6 Business Days)	$4.79

Add another line under the table: Expedited Orders 2-5 Business Days || $7.50 ^^^ Color match this to Noom Green.

* Once an order has been processed the shipping method cannot be changed. Shipping fees are non-refundable.

Tracking Updates

During busier seasons, carriers may take longer than expected to update the tracking status of a package. If a package has shipped and the tracking status does not update within 3 business days, please contact Noom Support for an additional update on your package. If a package shows tracking updates but has stalled at a processing location, please contact the carrier for additional information, as they would be able to provide the most up-to-date information on your package.

Damaged or Tampered Packages

If your order arrived damaged, incomplete, or incorrect, please contact us at Support@noomtropics.com immediately. We require photos of the damaged product and packaging. Please send an email to the Noom Support Team with your “Order # - Issue” as the header of the email address so our team can quickly remedy the situation.